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Returns & FAQ

We strive for your satisfaction and guarantee the quality of our products. However, as each order is made to order, we regret to inform you that we strictly cannot offer refunds or replacements for any print errors or visible quality issues. In case of such issues, kindly provide clear photos of the product on a flat, well-lit surface and include them in your email to us at officialjundclo@gmail.com.

Please read below for more details:

CANCELLATIONS

Product Orders Cancellation Policy

All of our products are made to order, especially for you. If you wish to cancel or amend your order, please use the link provided in your confirmation email. You can edit your order at any time before it goes to production.

Once your order has gone to production, you may be eligible for a replacement/resolution, depending on the situation. After you’ve received your order, you have 30 days to address any quality issues. 

Donations and Tips Cancellation Policy

Please note that donations and tips are non-cancellable and non-refundable. Once you have completed your checkout for donations or tips, we cannot cancel or refund it. 

DAMAGED/QUALITY ISSUES

For the fastest resolution, please include a photograph demonstrating the quality issue of the print or the damaged area of the item, along with your order number. The most optimal pictures are on a flat surface, with the tag and error clearly displayed.

Please email us with these details at contact@support.jundclo.store

REFUNDS POLICIES

Product Orders Cancellation Policy

As our products are custom-made, refunds, returns, or exchanges are not available under any circumstances, except for orders demonstrating quality issues. Proof of the quality issue through a photograph is required for consideration.

Donations and Tips Cancellation Policy

Donations and tips are non-refundable. Once you have completed your checkout payment, we cannot cancel or refund your donation or tips. 

ACCEPTED PAYMENT METHODS

We accept payments via credit/debit cards, PayPal, Google Pay, Apple Pay, and depending on your location, we also accept Klarna/AfterPay and local payment methods. 

INTERNATIONAL ORDERS

Please note that international orders may incur import taxes, duties, and other customs charges, which are determined by your country's customs policies. Unfortunately, we are unable to calculate these charges in advance. For details on your country's customs policies, we recommend contacting your local customs office. Kindly be aware that any fees imposed on your package are your responsibility for payment.